General Terms and Conditions

Article 1 – Definitions

In these General Terms and Conditions, the following terms shall have the meanings set forth below:

"Agreement" means any contract, order form, statement of work, or other written agreement between Prevector and Client for the provision of Products and/or Services, including these General Terms and Conditions.

"API" means the application programming interface through which Client accesses the Products.

"API Credentials" means the unique security keys, tokens, authentication credentials, and other access credentials provided by Prevector to Client for accessing the Products.

"Client" means the legal entity or business professional entering into an Agreement with Prevector for the use of Products and/or Services.

"Confidential Information" means all non-public information disclosed by either Party to the other, whether orally, in writing, or by other means, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.

"Documentation" means the user guides, technical documentation, API documentation, and other materials provided by Prevector relating to the Products and Services.

"Effective Date" means the date on which the Agreement becomes effective as specified in the relevant order form or contract.

"Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, database rights, design rights, know-how, and all other intellectual property rights, whether registered or unregistered, and all applications and rights to apply for any of the foregoing.

"MCP Server" or "Product" means the Model Context Protocol server software and related infrastructure solutions provided by Prevector, including any updates, upgrades, and modifications thereto.

"Party" means either Prevector or Client, and "Parties" means both collectively.

"Prevector" means Prevector B.V., a private limited liability company incorporated under Dutch law.

"Quote" means a written price quotation issued by Prevector to Client for Products and/or Services.

"Services" means the professional services provided by Prevector, including but not limited to implementation support, workshops, and custom development services.

"Subscription Period" means the period during which Client is entitled to access and use the Products as specified in the Agreement.

"Third-Party Content" means any content, data, standards, regulations, laws, directives, or other materials that are: (a) published by governmental or regulatory bodies (including the European Union, EU Member States, and their agencies); (b) published by standards-setting organisations; or (c) otherwise owned or controlled by third parties, in each case that are incorporated into or accessible through the Products.

"Usage Limits" means the restrictions on use of the Products as specified in the Agreement, including but not limited to API call limits, rate limits, and number of authorised users.

Article 2 – Scope and Applicability

2.1 These General Terms and Conditions apply to all Quotes, Agreements, and legal relationships between Prevector and Client relating to the provision of Products and Services by Prevector.

2.2 These General Terms and Conditions are exclusively intended for business-to-business (B2B) relationships. Prevector does not provide Products or Services to consumers as defined under applicable consumer protection laws.

2.3 By entering into an Agreement with Prevector, Client expressly accepts the applicability of these General Terms and Conditions and waives the applicability of any general terms and conditions of Client.

2.4 Deviations from these General Terms and Conditions are only valid if expressly agreed upon in writing in the Agreement.

2.5 In the event of any conflict between these General Terms and Conditions and the Agreement, the provisions of the Agreement shall prevail.

2.6 Prevector reserves the right to amend these General Terms and Conditions. Amendments shall be communicated to Client via email and published on Prevector's website at least thirty (30) days prior to their effective date. Continued use of the Products or Services after the effective date constitutes acceptance of the amended terms.

Article 3 – Quotes and Agreements

3.1 All Quotes issued by Prevector are non-binding and valid for thirty (30) days from the date of issue, unless otherwise specified in the Quote.

3.2 An Agreement is formed upon: (a) written acceptance of a Quote by Client; (b) execution of an order form or contract by both Parties; or (c) commencement of performance by Prevector with Client's consent.

3.3 Prevector reserves the right to refuse or withdraw from an Agreement at any time prior to commencement of performance, without liability to Client.

3.4 Any additional or modified requests by Client after formation of the Agreement shall be subject to a new Quote and written agreement between the Parties.

Article 4 – Products

4.1 Licence Grant

Subject to the terms of the Agreement and payment of applicable fees, Prevector grants Client a non-exclusive, non-transferable, non-sublicensable, limited right to access and use the Products during the Subscription Period solely for Client's internal business purposes and in accordance with the Documentation and Usage Limits.

4.2 Product Tiers

Prevector offers the Products in different subscription tiers, each with specific Usage Limits and features as specified in the Agreement. The specific tier, Usage Limits, included features, and support levels applicable to Client shall be set forth in the Agreement.

4.3 Delivery and Access

Upon the Effective Date and receipt of payment (if applicable), Prevector shall provide Client with API Credentials and access to the Documentation. Client is solely responsible for maintaining the confidentiality and security of its API Credentials. Client shall immediately notify Prevector of any unauthorised use or suspected compromise of API Credentials.

4.4 Updates and Modifications

Prevector may, at its sole discretion, update, modify, or enhance the Products from time to time. Such updates may include corrections, improvements, new features, or updates to reflect changes in applicable laws, regulations, or standards. Updates shall be automatically applied or made available to Client. Prevector shall use reasonable efforts to notify Client of significant updates that may materially affect Client's use of the Products. Client acknowledges that updates to regulatory content (such as accounting standards, tax laws, or sustainability reporting requirements) are essential to the value of the Products and may not be refused.

Article 5 – Services

5.1 Scope of Services

Prevector may provide professional Services to Client as specified in the Agreement. Services may include, but are not limited to:

1. Implementation support, including configuration, testing, and training;

2. Workshops and training sessions;

3. Custom development services.

5.2 Performance of Services

Prevector shall perform the Services with reasonable care and skill in accordance with generally accepted professional standards. The specific scope, deliverables, timeline, and acceptance criteria for Services shall be set forth in the Agreement or a separate statement of work.

5.3 Client Cooperation

Client shall provide Prevector with all information, access, and cooperation reasonably necessary for Prevector to perform the Services. Client acknowledges that Prevector's ability to perform the Services is dependent upon Client's timely cooperation and that any delays caused by Client may result in additional fees and extended timelines.

5.4 Custom Development

For custom development Services, the Agreement shall specify the project phases, milestones, deliverables, and acceptance criteria. Unless otherwise agreed in writing, all Intellectual Property Rights in custom developments shall remain with Prevector, and Client shall receive a licence to use such developments in accordance with Article 4.1.

Article 6 – Support and Maintenance

6.1 Prevector shall provide technical support for the Products via email during regular business hours (Central European Time). Prevector shall use reasonable efforts to respond to support requests within one (1) business day.

6.2 Enhanced support options, including extended support hours and dedicated support channels, may be available for certain subscription tiers as specified in the Agreement.

6.3 Prevector may perform scheduled maintenance on the Products from time to time. Prevector shall use reasonable efforts to provide advance notice of scheduled maintenance that may affect Product availability and to schedule such maintenance during off-peak hours.

6.4 Support does not include: (a) issues caused by Client's misuse or modification of the Products; (b) issues arising from Client's systems, networks, or third-party software; (c) training or consulting beyond the scope of technical support; or (d) support for deprecated versions of the Products.

Article 7 – Fees and Payment

7.1 Fees

Client shall pay to Prevector the fees specified in the Agreement. All fees are stated in Euro (EUR) or United States Dollars (USD) as specified in the Agreement and are exclusive of applicable taxes.

7.2 Invoicing

For Product subscriptions, Prevector shall invoice Client at the start of each Subscription Period. For Services, Prevector shall invoice Client upon completion of the Services or, for custom development projects, upon completion of each milestone as specified in the Agreement.

7.3 Payment Terms

Unless otherwise specified in the Agreement, payment is due within fourteen (14) days of the invoice date. Payment shall be made by bank transfer to the account specified on the invoice.

7.4 Late Payment

In the event of late payment, Prevector shall be entitled to charge statutory commercial interest as provided under Dutch law, calculated from the due date until the date of actual payment. Prevector shall also be entitled to recover reasonable collection costs in accordance with applicable law, including the minimum statutory collection fee of forty euros (€40).

7.5 Price Changes

Prevector may adjust the fees for Products and Services. For ongoing subscriptions, Prevector shall provide Client with at least ninety (90) days' written notice prior to any fee increase. Fee increases shall apply from the start of the next Subscription Period following the notice period.

7.6 Taxes

All fees are exclusive of value-added tax (VAT) and any other applicable taxes, levies, or duties. Client shall be responsible for payment of all such taxes (excluding taxes based on Prevector's income). If Prevector is required to collect or pay any taxes on behalf of Client, such taxes shall be invoiced to and paid by Client.

Article 8 – Intellectual Property

8.1 Prevector's Intellectual Property

Prevector and its licensors retain all right, title, and interest in and to the Products, Services, Documentation, and all related Intellectual Property Rights, including all modifications, improvements, and derivative works thereof. Nothing in the Agreement shall be construed as transferring any Intellectual Property Rights to Client, except for the limited licence expressly granted herein.

8.2 Trademarks

"Prevector" and the Prevector logo are trademarks of Prevector B.V., registered or pending registration with the European Union Intellectual Property Office (EUIPO). Client shall not use Prevector's trademarks without prior written consent, except as necessary to identify the source of the Products in accordance with applicable trademark law.

8.3 Restrictions

Client shall not, and shall not permit any third party to:

1. Copy, modify, adapt, translate, or create derivative works based on the Products;

2. Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code, algorithms, or data structures of the Products;

3. Sublicence, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make available the Products to any third party;

4. Remove, alter, or obscure any proprietary notices, labels, or marks on the Products or Documentation;

5. Use the Products to develop a competing product or service.

8.4 Feedback

If Client provides any suggestions, ideas, enhancement requests, or other feedback regarding the Products or Services ("Feedback"), Prevector shall have a royalty-free, worldwide, irrevocable, perpetual licence to use, modify, and incorporate such Feedback into its products and services without any obligation to Client.

Article 9 – Fair Use and Acceptable Use

9.1 Usage Limits

Client's use of the Products is subject to the Usage Limits specified in the Agreement. Usage Limits may include, but are not limited to, maximum number of API calls per month, maximum rate of API calls per second, and number of authorised MCP Servers. The specific Usage Limits applicable to Client's subscription tier shall be set forth in the Agreement.

9.2 Prohibited Uses

Client shall not, and shall not permit any third party to:

1. Use the Products in excess of the Usage Limits or in a manner that could damage, disable, overburden, or impair the Products or interfere with any other party's use of the Products;

2. Attempt to gain unauthorised access to the Products, related systems, or networks;

3. Use the Products to store, transmit, or process any content that is unlawful, harmful, threatening, abusive, or otherwise objectionable;

4. Use automated means (including scripts, bots, or scrapers) to bulk download, extract, or copy the content or data accessible through the Products;

5. Resell, sublicence, or otherwise make the Products available to third parties, whether for a fee or otherwise;

6. Benchmark or conduct performance testing of the Products without Prevector's prior written consent;

7. Use the Products in any manner that violates applicable laws or regulations.

9.3 Monitoring and Enforcement

Prevector may monitor Client's use of the Products for compliance with the Usage Limits and these terms. In the event of any violation, Prevector may, in its sole discretion and without prejudice to any other rights or remedies: (a) issue a warning to Client; (b) temporarily suspend Client's access to the Products; or (c) terminate the Agreement in accordance with Article 13.

Article 10 – Confidentiality

10.1 Each Party (the "Receiving Party") agrees to hold in confidence and not disclose to any third party any Confidential Information received from the other Party (the "Disclosing Party"), except as expressly permitted under this Agreement.

10.2 Confidential Information includes, but is not limited to: the Products (including source code, algorithms, and architecture); pricing terms; business strategies and plans; client lists; and any other information that is marked as confidential or that a reasonable person would understand to be confidential.

10.3 The obligations of confidentiality shall not apply to information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was rightfully in the Receiving Party's possession prior to disclosure; (c) is rightfully obtained by the Receiving Party from a third party without restriction; (d) is independently developed by the Receiving Party without use of the Confidential Information; or (e) is required to be disclosed by law, provided that the Receiving Party gives the Disclosing Party prompt notice and cooperates in seeking a protective order.

10.4 The Receiving Party may disclose Confidential Information to its employees, contractors, and advisors who have a need to know and who are bound by confidentiality obligations at least as protective as those contained herein.

10.5 The obligations of confidentiality shall survive termination of the Agreement and continue for a period of five (5) years thereafter, or for as long as the information remains a trade secret under applicable law, whichever is longer.

Article 11 – Data and Privacy

11.1 No Client Data Processing

Client acknowledges and agrees that the Products (MCP Servers) do not process, store, or have access to Client's confidential business data, client files, or personal data. The Products function as infrastructure solutions that provide access to standardised regulatory and compliance content. Any data processed by Client's AI systems in connection with the use of the Products remains solely within Client's systems and under Client's control.

11.2 Technical and Usage Data

Prevector collects and processes the following categories of data in connection with the Products:

1. API Credentials and Account Information: Data necessary to authenticate Client and provide access to the Products;

2. Usage Data: Information about Client's use of the Products, including API call volumes, timestamps, and feature usage, for purposes of monitoring Usage Limits, billing verification, performance optimisation, and service improvement;

3. Anonymised Query Logs: Anonymised records of search queries submitted to the API, collected solely for the purpose of improving search algorithms. Such logs are anonymised and cannot be linked to individual Clients or users;

4. Error Logs: Error logs and diagnostic information for troubleshooting purposes, which may temporarily include query context. Such logs do not contain Client's confidential business data or personal data of Client's end users.

11.3 GDPR Compliance

To the extent that Prevector processes any personal data in connection with the Agreement (such as contact information of Client's representatives), such processing shall be conducted in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and Prevector's privacy policy.

11.4 Data Security

Prevector implements appropriate technical and organisational measures to protect the data it processes against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption, access controls, and regular security assessments.

Article 12 – AI Systems and Disclaimer

12.1 Intended Use: The Products are designed to provide structured access to regulatory, accounting, tax, and sustainability reporting standards for use with artificial intelligence systems. The Products retrieve and provide specific, limited content relevant to AI inference and response generation.

12.2 No Professional Advice: The content accessible through the Products is provided for informational purposes only and does not constitute legal, tax, accounting, audit, or other professional advice. Client should consult qualified professionals for advice on specific matters. Prevector is not a law firm, accounting firm, tax advisor, or audit firm and does not provide professional services of such nature.

12.3 AI Output Responsibility: Client acknowledges that AI systems using the Products may generate outputs based on the content retrieved from the Products. Prevector is not responsible for any outputs, decisions, recommendations, or actions taken by Client's AI systems or by Client based on such outputs. Client is solely responsible for validating, reviewing, and approving any AI-generated content before use.

12.4 Accuracy Disclaimer: While Prevector uses reasonable efforts to ensure the accuracy and currency of the content accessible through the Products, Prevector does not warrant that such content is complete, accurate, current, or error-free. Regulatory standards, laws, and frameworks are subject to change, interpretation, and amendment. Client should independently verify all content before reliance.

12.5 Client's AI Systems: Client is solely responsible for its AI systems, including their configuration, training, outputs, and compliance with applicable laws and regulations, including the EU Artificial Intelligence Act (Regulation (EU) 2024/1689). Prevector has no visibility into or control over Client's AI systems and disclaims all liability related thereto.

12.6 Human Oversight: Client agrees to maintain appropriate human oversight over any decisions or actions informed by AI systems using the Products, particularly in high-stakes domains such as financial reporting, audit, and regulatory compliance.

Article 13 – Term and Termination

13.1 Term

The Agreement shall commence on the Effective Date and continue for the initial Subscription Period specified in the Agreement. Unless otherwise specified, the minimum Subscription Period is six (6) months for standard subscriptions and twelve (12) months for professional and enterprise subscriptions.

13.2 Renewal

Unless either Party provides written notice of non-renewal at least thirty (30) days prior to the expiration of the then-current Subscription Period, the Agreement shall automatically renew for successive periods equal to the initial Subscription Period, at the then-current pricing.

13.3 Termination for Cause

Either Party may terminate the Agreement immediately upon written notice if: (a) the other Party materially breaches the Agreement and fails to cure such breach within thirty (30) days after receiving written notice thereof; (b) the other Party becomes insolvent, files for bankruptcy, or has a receiver or administrator appointed over its assets; or (c) the other Party ceases to conduct business in the normal course.

13.4 Termination by Prevector

Without prejudice to Article 13.3, Prevector may suspend or terminate Client's access to the Products immediately and without prior notice if: (a) Client fails to pay any fees when due; (b) Client's use of the Products poses a security risk or may cause harm to Prevector, the Products, or other clients; or (c) Client violates the acceptable use provisions of Article 9.

13.5 Termination for Convenience

Either Party may terminate the Agreement for any reason upon ninety (90) days' prior written notice to the other Party. In the event of termination for convenience by Prevector, Client shall receive a pro-rata refund of any prepaid fees for the unused portion of the Subscription Period. In the event of termination for convenience by Client, no refund shall be due for the remaining Subscription Period.

13.6 Effect of Termination

Upon termination or expiration of the Agreement: (a) all rights and licences granted to Client shall immediately terminate; (b) Client's API Credentials shall be immediately revoked and access to the Products disabled; (c) Client shall immediately cease all use of the Products; (d) each Party shall return or destroy all Confidential Information of the other Party; and (e) Client shall pay all fees accrued up to the date of termination.

13.7 Survival

The following provisions shall survive termination or expiration of the Agreement: Article 1 (Definitions), Article 7 (Fees and Payment) with respect to amounts accrued prior to termination, Article 8 (Intellectual Property), Article 10 (Confidentiality), Article 12 (AI Disclaimer), Article 14 (Warranty Disclaimer), Article 15 (Limitation of Liability), Article 16 (Indemnification), and Article 17 (General Provisions).

Article 14 – Warranty Disclaimer

14.1 EXCEPT AS EXPRESSLY SET FORTH IN THE AGREEMENT, THE PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

14.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PREVECTOR DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

14.3 PREVECTOR DOES NOT WARRANT THAT: (A) THE PRODUCTS WILL MEET CLIENT'S REQUIREMENTS; (B) THE PRODUCTS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE CONTENT ACCESSIBLE THROUGH THE PRODUCTS IS ACCURATE, COMPLETE, OR CURRENT; OR (D) ERRORS WILL BE CORRECTED.

14.3 CLIENT ACKNOWLEDGES THAT THE PRODUCTS DEPEND ON THIRD-PARTY INFRASTRUCTURE (INCLUDING CLOUD HOSTING SERVICES) AND THAT PREVECTOR DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR THE AVAILABILITY OR PERFORMANCE OF SUCH THIRD-PARTY SERVICES.

Article 15 – Limitation of Liability

15.1 Exclusion of Indirect Damages: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THE AGREEMENT, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.2 Liability Cap: SUBJECT TO ARTICLE 15.3, THE TOTAL CUMULATIVE LIABILITY OF PREVECTOR ARISING OUT OF OR RELATED TO THE AGREEMENT, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO PREVECTOR UNDER THE AGREEMENT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15.3 Exclusions from Cap: The limitations set forth in this Article 15 shall not apply to: (a) liability arising from a Party's gross negligence (grove schuld) or willful misconduct (opzet); (b) Client's payment obligations under the Agreement; or (c) liability that cannot be limited or excluded under applicable law.

15.4 Indemnification Cap: Prevector's aggregate liability under its indemnification obligations in Article 16.1 shall be subject to the cap set forth in Article 15.2.

15.5 Basis of the Bargain: Client acknowledges that the fees charged by Prevector reflect the allocation of risk set forth in this Article 15 and that Prevector would not enter into the Agreement without these limitations.

Article 16 – Indemnification

16.1 Indemnification by Prevector

Subject to the limitations set forth in Article 15, Prevector shall defend, indemnify, and hold harmless Client from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from allegations that the Products, as provided by Prevector and used in accordance with the Agreement, infringe any third-party Intellectual Property Rights. Prevector's obligations under this Article 16.1 shall not apply to the extent that a claim arises from: (a) Client's modification of the Products; (b) Client's combination of the Products with other products, services, or data not provided by Prevector; (c) Client's use of the Products in violation of the Agreement; or (d) Third-Party Content.

16.2 Indemnification by Client

Client shall defend, indemnify, and hold harmless Prevector from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) Client's use of the Products in violation of the Agreement or applicable law; (b) outputs, decisions, recommendations, or actions generated by or taken based on Client's AI systems, regardless of whether such outputs incorporate content retrieved from the Products; (c) any claim that Client's data or content infringes third-party rights; or (d) Client's breach of any representation or warranty under the Agreement.

16.3 Indemnification Procedures

The indemnified Party shall: (a) promptly notify the indemnifying Party in writing of any claim; (b) give the indemnifying Party sole control of the defense and settlement of the claim; and (c) provide reasonable cooperation to the indemnifying Party at the indemnifying Party's expense. The indemnifying Party shall not settle any claim in a manner that admits liability on behalf of the indemnified Party or imposes obligations on the indemnified Party without the indemnified Party's prior written consent.

Article 17 – General Provisions

17.1 Governing Law

The Agreement and these General Terms and Conditions shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

17.2 Dispute Resolution

The Parties shall attempt in good faith to resolve any dispute arising out of or relating to the Agreement through negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either Party may submit the dispute to mediation administered by the Netherlands Arbitration Institute (NAI) in accordance with its mediation rules. If mediation fails to resolve the dispute within sixty (60) days of commencement, either Party may submit the dispute to the exclusive jurisdiction of the competent courts in Amsterdam, the Netherlands.

17.3 Assignment

Neither Party may assign or transfer the Agreement or any of its rights or obligations hereunder without the prior written consent of the other Party, except that either Party may assign the Agreement to an affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets, provided that the assignee agrees in writing to be bound by the terms of the Agreement.

17.4 Notices

All notices required or permitted under the Agreement shall be in writing and shall be deemed given when: (a) delivered personally; (b) sent by confirmed email; or (c) sent by internationally recognised overnight courier. Notices to Prevector shall be sent to contact@prevector.ai. Notices to Client shall be sent to the address or email specified in the Agreement.

17.5 Force Majeure

Neither Party shall be liable for any failure or delay in performing its obligations under the Agreement (other than payment obligations) if such failure or delay results from circumstances beyond the Party's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, strikes, failures of third-party telecommunications or power supply, or cyberattacks on third-party infrastructure providers. The affected Party shall promptly notify the other Party and use reasonable efforts to mitigate the impact of the force majeure event.

17.6 Entire Agreement

The Agreement, including these General Terms and Conditions and any exhibits, schedules, or addenda thereto, constitutes the entire agreement between the Parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning such subject matter.

17.7 Severability

If any provision of the Agreement is held to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, such provision shall be severed from the Agreement, and the remaining provisions shall continue in full force and effect.

17.8 Waiver

The failure of either Party to enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision. Any waiver of any provision of the Agreement shall only be effective if in writing and signed by the waiving Party.

17.9 Independent Contractors

The relationship between the Parties is that of independent contractors. Nothing in the Agreement shall be construed to create a partnership, joint venture, agency, or employment relationship between the Parties.

17.10 Language

These General Terms and Conditions are drafted in the English language. In the event of any conflict between the English version and any translation, the English version shall prevail.

17.11 Complaints

Client may submit complaints regarding the Products or Services to Prevector at contact@prevector.ai. Prevector shall acknowledge receipt of the complaint within five (5) business days and shall use reasonable efforts to investigate and respond to the complaint within thirty (30) days.

17.12 Anti-Corruption

Each Party represents and warrants that it has not and will not, directly or indirectly, offer, pay, promise, or authorise the payment of any money, gift, or anything of value to any government official, political party, or any other person for the purpose of influencing any act or decision to obtain an improper advantage in connection with this Agreement. Each Party shall comply with all applicable anti-bribery and anti-corruption laws, including the Dutch Criminal Code provisions on bribery and, where applicable, the U.S. Foreign Corrupt Practices Act and the UK Bribery Act 2010.

— End of General Terms and Conditions —

Prevector B.V.

Version 1.0 - Effective 12 January 2026

contact@prevector.ai | www.prevector.ai